Shipping services for the Soaper's Choice Web Store are supplied by UPS (United Parcel Service), the Internet Leader in E-commerce Shipping Solutions. Shipping charges are calculated on an individual unit basis using the UPS rates and services calculator. Your shipping cost is based on your orders total package weight, number of packages, and your shipping address. Soaper's Choice retains the right to notify you via E-mail or phone of a change in your shipping cost prior to shipping. ALL CUSTOMER PICK-UPS MUST BE PLACED 24 HOURS PRIOR TO PICKING UP
Return and Refund Policy
If you are not completely satisfied with your purchase, we are here to help.
All Requests for Refunds or Returns Must be Made by Email to firstname.lastname@example.org
You have 7 calendar days to notify us by email at email@example.com with your intent to return an item from the date you received it.To be eligible for a return, your item must be unused, and in the same condition that you received it.Your item must be in the original packaging.Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will notify you within 3 days with the status of your refund after inspecting the item.When a return is approved and we have offered a full refund, we will process that refund to the credit card used to make the initial purchase (or original method of payment), and it will be reflected within 30 business days.In most cases, you will receive the credit from your bank within 7 days, depending on your card issuer's policies; we will provide proof of refund date.We are not responsible for over limit fees due to slow processing by card issuing bank.
Shipping of Returns
Customers are responsible for paying shipping costs for returned items.
When you receive a refund, the cost of out bound and return shipping will be deducted from your refund.
*Shipping costs both inbound, and outbound are nonrefundable the only exception to this would be if we shipped an incorrect product, the online order will be our verification.
If you have any questions on how to return your item to us, firstname.lastname@example.org
How To Return Your Item
All returns must be sent to:
Columbus Vegetable Oils
30 East Oakton Street
Des Plaines IL 60018
Attn: Returns Soapers