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Shipping & Returns

 

Shipping & Processing:

Shipping services for the Soaper's Choice Web Store are provided by UPS (United Parcel Service). Your shipping and processing cost is based on your order's total package weight, number of packages, and your shipping address. Soaper's Choice retains the right to notify you via E-mail or phone of a change in your shipping and processing cost prior to shipping.

Customer Pick Up at our warehouse is free.  Please allow 24 hours for us to process your "CPU" order.  Customer Pick Up hours are M-F, 7 AM to 4:30 PM Central Time.

Return and Refund Policy

If you are not completely satisfied with your purchase, we are here to help.

All  Requests for Refunds or Returns Must be Made by Email to orders@soaperschoice.com

Returns

You have 7 calendar days to notify us by email at orders@soaperschoice.com with your intent to return an item from the date you received it.To be eligible for a return, your item must be unused, and in the same condition that you received it.Your item must be in the original packaging.Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will notify you within 3 days with the status of your refund after inspecting the item.When a return is approved and we have offered a full refund, we will process that refund to the credit card used to make the initial purchase (or original method of payment), and it will be reflected within 30 business days.In most cases, you will receive the credit from your bank within 7 days, depending on your card issuer's policies; we will provide proof of refund date.We are not responsible for over limit fees due to slow processing by card issuing bank.

Shipping of Returns

Customers are responsible for paying shipping costs for returned items.

When you receive a refund, the cost of out bound and return shipping will be deducted from your refund.

Shipping costs, both inbound and outbound, are nonrefundable.

Contact Us

If you have any questions on how to return your item to us, orders@soaperschoice.com

 

How To Return Your Item

All returns must be sent to:

Columbus Vegetable Oils

30 East Oakton Street 

Des Plaines IL 60018

Attn: Returns Soapers

 

 

Your Return